What Data We Collect
Personal data means any information capable of identifying an individual.
We may process the following categories of personal data about you:
User Data includes data about how you use our website and any online services. We process this data to operate our website, improve the website and ensure relevant content is provided to you and to ensure the security of our website.
Communication Data includes any communication that you send to us through the contact form on our website, through email, text, social media messaging, social media posting or any other communication channel.
Customer Data includes data relating to any purchases of goods and/or services such as your name, billing address, email address, phone number, contact details, dietary requirements, choice of accommodation, medical conditions/injuries, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Your credit card details are not accessible to us and are processed directly by our credit card payment partner Stripe.
Technical Data includes information about your use of our website and online services such as your IP address, details about your browser, your login data, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access or use our website.
Marketing Data includes data about your preferences in receiving marketing materials from us and our third parties, and your communication preferences.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
- To improve customer service
- To improve products or services we provide
- To process transactions
- To administer a promotion, survey or other site feature
- To send periodic emails
- To better respond to your individual needs
- To improve our website functionality and our offerings based on the information and feedback we receive from you
- To administer our website and business
- To market the products or services we provide
The email address you provide for order processing may be used to send you information and updates pertaining to your order or booking, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, you will find an unsubscribe button at the bottom of each email.
Do we disclose any information to third parties?
We do not sell, trade, or otherwise transfer to third parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology directly to Stripe. Your credit card details are not accessible to us and are processed directly by our credit card payment partner Stripe.
Web Browser Cookies
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for ten years after they stop being customers.
In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your Acceptance of these Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
rinneke gmbh, 2020